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What is Mortgage Business Intelligence?

Mortgage Business Intelligence is a tool that helps lenders understand, and act on the dynamic challenges and opportunities in their business. It must include data from both loan origination software (LOS, such as Encompass) and mortgage accounting software. These two different aspects complement each other to provide key performance indicators (KPI's), predictive analytics, branch P&Ls, loan originator scorecards, operations scorecards, trends, and forecasts.

Mortgage Intelligence platforms typically provide dashboards with graphics such as pie charts, bar charts, trend lines, and other visualizations. A complete system will also provide distributable reports and drill-down capabilities for data exploration.

Modern systems are cloud-based and may include artificial intelligence (AI) to guide the user in understanding their metrics. These platforms may be turn-key, user-managed, or a combination of the two.